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What is the return policy?

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order as per refund policy mentioned below.
We offer return/replacement of Products ordered on www.liferr.in within 7 days of delivery of the order. However, you will be responsible for paying the shipping costs.We only ask that you don't use the product and preserve its original condition, tags, and packaging. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact. If you are not satisfied with your product, When returning, the products will have to be protected as they were during shipping. Any product returned incomplete, spoiled, damaged, used or opened by the Customer will be considered unacceptable and not subject to refund, and will be shipped back at the Customer’s expense. The Customer will be notified by email or telephone that their return was unacceptable and provided with information on how to pay the shipping costs.

What is the refund policy for the returned item?

Once cancelled or order returned, refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days from the date of the returned product found in satisfactory state by In-House Q.C. Department.

In case of any refund discrepancies, Sinhal Herbs may at its sole discretion, request you to share with us details of your bank statement. Sinhal Herbs may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles Sinhal Herbs to a claim against you.

How does Refund work on based on the different modes of payment :-

Once cancelled or order returned, refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days from the date of the returned product found in satisfactory state by In-House Q.C. Department.

How do I return/exchange my order?

We offer easy self-service return process. To return/exchange your order, please follow these steps.
Please send the Product/s to our warehouse address mentioned below.
Sinhal Herbs
23, Industrial Estate
Neemuch 458441 (M.P.)
India
You will get a refund once your order is received at our warehouse & checked for quality subject to applicable exceptions.
Once cancelled or order returned, refund will be processed in the original mode of payment, which will be credited within 7 to 10 working days.

Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?

No, there will be no refund/s in case of purchases of any Product/s during an offer or a scheme.

What do I need to do to return/exchange my order?

We request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please upload the shipment details on our website/app. Please note it is mandatory to submit the shipping details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the total price of products shopped with www.liferr.in .

What is the warehouse address to which I need to send the returned items when I try to return/exchange my order?

To return the product, please send the Product/s to our warehouse address mentioned below.
Sinhal Herbs
23, Industrial Estate
Neemuch 458441 (M.P.)
India